Refund Policy

Effective August 6, 2026

This Refund Policy is part of the Zerobox Terms of Service and applies to all payments made for Zerobox subscriptions.

1. Payments are non-refundable

Except where a refund is required by applicable law, payments are non-refundable and we do not provide refunds or credits for partial billing periods, including periods where you did not use the Service. If consumer law where you live gives you a mandatory right to cancel or to a refund — for example the 14-day withdrawal right for consumers in the EU and UK — this policy does not limit that right.

2. Billing errors

Billing mistakes are ours to fix. If you are charged twice, charged the wrong amount, or charged after your subscription should have ended, contact us and we will refund the incorrect charge. These refunds are not discretionary.

3. Discretionary refunds

We may, at our sole discretion, issue a refund in individual cases. If a refunded payment was discounted by a promo code, the refund is the amount you actually paid, and the code is not restored.

Any refund we issue is returned to the payment method you used, typically within 5–10 business days. The exact timing depends on your bank or card issuer.

4. Cancelling instead

You can cancel your subscription at any time from your account page — your access stays until the end of the period you already paid for.

5. Disputes and chargebacks

If you think a charge is wrong, contact us before disputing it with your bank or card issuer — billing errors are fixed much faster that way. Filing an unwarranted payment dispute may lead to suspension of your account under our Terms of Service.

6. How to reach us

For refund questions, contact us on Discord or at info@zerobox.gg.